🔒 Privacy Policy – Kawaineko

Last updated: 08/29/2025

At Kawaineko, your trust matters to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information: name, email address, phone number, billing/shipping address
Payment Information: processed securely via trusted third-party providers (we do not store credit card details)
Order Details: products purchased, order history
Technical Information: IP address, browser type, device type, cookies, and browsing behavior

2. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your orders
To provide customer service and respond to inquiries
To send order confirmations, shipping updates, and important notices
To improve our website, products, and user experience
To send special offers, promotions, and news (only if you subscribe to our newsletter)

3. Sharing of Information

We respect your privacy and only share information when necessary:

With trusted partners (payment processors, shipping carriers) to complete your order
With service providers who help us operate our website and marketing tools
When required by law, regulation, or legal process

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking Technologies

Kawaineko uses cookies to enhance your browsing experience:

Essential Cookies: required for website functionality (cart, checkout, login)
Performance Cookies: help us understand how visitors use the site
Marketing Cookies: allow us to show relevant ads and promotions

You can manage or disable cookies in your browser settings.

5. Data Security

We take data protection seriously:

Secure payment gateways (SSL encryption)
Limited access to customer data within our team
Regular monitoring of systems to prevent unauthorized access

6. Your Rights

Depending on your location (e.g., EU under GDPR or California under CCPA), you may have the following rights:

Access to your personal data
Request correction or deletion of your data
Opt-out of marketing communications
Request data portability

To exercise your rights, contact us at privacy@kawaineko.com.

7. Data Retention

We keep your data only as long as necessary for business purposes (orders, legal obligations, accounting). Once no longer needed, your data will be securely deleted.